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Policies, Terms & Conditions

 

 

Welcome! If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Cabinet Giant's relationship with you in relation to this website.
 
The term "Cabinet Giant" refers to the owner of the website whose registered office is in Kansas City, MO.
The term "You" refers to the user or viewer of our website.
 
The use of this website is subject to the following terms of use:
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Cabinet Giant's prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States.
  • We reserve the right to change pricing without notice. All prices are listed in US dollars.
Privacy Policy
  • This is the web site of Cabinet Giant a DBA company of Pinnacle Home Products. Our postal address is 7600 Gardner Ave Kansas City , Mo 64120. We can be reached via email at info@cabinetgiant.com or by phone at 877.484.4268.
  • For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible).
  • We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number.
  • The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to notify consumers about updates to our Web site.
  • With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide better service when visitors return to our site , customize Web page content based on visitors' browser type or other information that the visitor sends.
  • If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address. From time to time, we make the e-mail addresses of those who access our site available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your e-mail address with other companies or organizations, please let us know by calling us at the number provided above.
  • From time to time, we make our customer e-mail list available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your e-mail address with other companies or organizations, please let us know by calling us at the number provided above. If you supply us with your postal address on-line you will only receive the information for which you provided us your address. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us e-mail at the above address. Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations
  • From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.
    Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address.
  • Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them. Consumers can access this information by e-mail us at the above address. Consumers can have this information corrected by sending us e-mail at the above address. With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
  • We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.
  • If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, state or local chapters of the Better Business Bureau.
5 Year Warranty
  • Cabinet Giant warrants the original purchasing consumer that all cabinets are free from defects in material or workmanship.
  • This warranty covers the original purchaser for up to 5 years from the date of purchase.
  • The warranty covers replacements parts for defective products only. It does not cover any type of labor costs. Replacement parts are subject to availability and due to product changes over time it is possible that the replacements could vary from the parts originally supplied. Every effort possible will be made to make sure that the best option for replacement is made available.
  • The warranty is non-transferrable.
  • The warranty does not cover damage resulting from the following:
    • Normal wear and tear
    • Alteration or modification
    • Improper assembly or installation
    • Extreme temperature changes
    • Fire, water or other catastrophe
    • Acts of God
    • Improper maintenance
    • Use of harsh or abrasive chemicals
    • Abnormal humidity
    • Abnormal dry conditions
    • Abnormal exposure to sunlight
EXCEPT TO THE EXTENT PROVIDED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE SHORTER OF THE PERIOD PROVIDED BY LAW OR THE PERIOD OF THIS WARRANTY, AND UNDER NO CIRCUMSTANCES SHALL CABINET GIANT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SUSTAINED IN CONNECTION WITH THE PRODUCT. THE EXPRESS WARRANTY ABOVE CONSTITUTES THE ENTIRE WARRANTY AND IS IN LIEU OF ALL OTHERS EXPRESSED OR IMPLIED.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitation on how long an implied warranty lasts, therefore, the above limitations or exclusions may not apply to you.
The above listed warranty is applicable to all Cabinet Giant cabinet orders placed after 4/11/2014.
Return Policy
If you are unsatisfied with the product in any way we do accept returns under the following guidelines:
  • All returns will need to be authorized by Cabinet Giant prior to return shipment. For authorization please send an email request to support@cabinetgiant.com.
  • Returns must be received by Cabinet Giant within 45 days from date of purchase.
  • All items returned in original, unopened packaging will incur an 18% restocking fee upon return receipt.
  • All items returned in original, opened packaging will incur a 25% restocking fee upon return receipt.
  • The customer is responsible for setting up all return shipments.
  • Any returned product, which is deemed un-sellable, would not receive credit.
  • When the returned item(s) are received, the value of the returned items minus applicable restocking fees and shipping fees will be credited back as soon as our Returns Department has completed processing (usually within 2 weeks). If the original shipment received free shipping the credit will be issued minus the actual shipping charges paid by Cabinet Giant.
  • Cabinet Giant will not process any returns if the product returned is missing or incomplete from the original shipment.
  • Due to the custom nature of the Rembrandt Custom Cabinets they are not able to be returned.
Mistake With Order
If there is a mistake with your order please send an email to support@cabinetgiant.com that includes your order number, buyer’s name, shipping address and a brief description of the mistake. We will respond with a confirmation email and we will proceed to remedy the error as soon as possible.
Damage To Order
If there is any damage upon delivery notify the delivery driver of the damage and request that he/she makes a note of the damage on the bill of lading. All damaged items will need to be accepted by the customer. Please do not reject any items.
A damage claim with Cabinet Giant will need to be filed before replacements will be shipped. To file a damage claim please send an email to support@cabinetgiant.com that includes your order number, buyer’s name, shipping address and a brief description of damage, This description must include the item numbers and the parts needing replaced. It is highly recommended to send images of the damage along with the email to better ensure the correct replacement parts are shipped. Upon receipt of the damage claim email we will send a confirmation email and then proceed to ship replacements/parts as soon as possible. Expedited shipping service is not available for replacements and/or parts. Cabinet Giant cannot be held responsible for any labor costs accrued during the installation of products sold via any of its channels of distribution. This includes, but is not limited to, items that may be flawed or have become damaged in transit.
For distributors and other stocking customers, missing parts claims must be made from one (1) month of product receipt by end user.
Proof of purchase from Distributor or customer to end user required.
Notes: This policy does not cover freight damages or shortages due to shipping of product. Customer must receive product in accordance with Cabinet Giant shipping and receiving policy, and may be required to submit information verifying the claim. These policies are set by our freight carriers, so failure to comply will result in loss of compensation for the customer.
Shipping Information
Large cabinet orders:
Full Cabinet orders or single pieces larger than 48”: The cabinets are packaged unassembled in individual boxes and placed onto a shrink wrapped pallet. The cabinets will be shipped via common carrier (Yellow/Roadway, R&L, USF, etc.) using the most efficient provider based both on estimated time and price. The cabinets can be shipped to businesses with or without a loading dock, residences, and construction sites. A person will need to be on site to inspect and sign for the shipment. Most carriers will request a 3-4 hour window for delivery. A lift-gate is included on all residential deliveries and available for commercial deliveries if needed. The driver is only responsible for placing the pallet onto the ground on residential deliveries or commercial deliveries without a dock or forklift. All destinations must be tractor trailer accessible. Shipping and handling charges cover one delivery attempt to customer. In the event that due to customer unavailability or other customer circumstance, an order is not deliverable, the customer will be responsible for additional shipping and handling. If there are any problems concerning the delivery please contact us as soon as possible. All shipments should be thoroughly inspected for damage by the buyer or the buyer's designated recipient before the shipment is accepted. The buyer is responsible for all damage that occurs following receipt of the shipment.
Product Receiving Instructions:
1. Please inspect the shipment immediately upon receipt.
2. Please sign for piece count as well as pallet count.
3. The freight carrier has acknowledged the receipt of this shipment from our facilities in good condition. By your acceptance of the shipment from the carrier on the bill of lading, you acknowledge that the product has been delivered in good condition. Cabinet Giant cannot be responsible for loss or damage if you give the carrier a clean and clear receipt.
4. If any shortages or damages are discovered upon delivery, make a notation for damage and/or shortage on the bill of lading with a representative from the carrier present before accepting the order.
Freight Claims Instructions:
Unconcealed damage and/or shortage: Claims can be made only when it is indicated on the Bill of Lading at the time of delivery. The claim must then be reported by email to Cabinet Giant by sending info regarding the pieces damaged and pictures showing the damage. No claims will be allowed without the proper paperwork signed by the Customer and the Transportation Company.
Concealed Damage: Claims must be made within 72 HOURS OF PRODUCT DELIVERY. Claims must then be made by email to Cabinet Giant by sending info regarding the pieces damaged and pictures showing the damage.
Small cabinet orders:
The cabinets will be packaged unassembled in individual boxes shipped via UPS. The cabinets can be shipped to businesses with or without a loading dock, residences, and construction sites. If there are any problems concerning the delivery please contact us as soon as possible. All shipments should be thoroughly inspected for damage by the buyer or the buyer's designated recipient. The buyer is responsible for all damage that occurs following receipt of the shipment.
Non-Cabinet orders:
All orders not containing cabinets will be shipped via UPS to the shipping address noted on the order. If there are any problems concerning the delivery please contact us as soon as possible. All shipments should be thoroughly inspected for damage by the buyer or the buyer's designated recipient. The buyer is responsible for all damage that occurs following receipt of the shipment.
Coupon Policy
From time to time we issue promotional discount coupon codes for items we sell on our website. We do so either via our internal email list, advertisements on our home page or through search engine listings. The coupon codes we issue and authorize are subject to the following terms and conditions:
  • All coupon codes include an expiration date. From time to time we will extend the expiration date of the coupon code. We do not issue open ended coupon codes. The expiration time is at 12:01 am eastern time on the date the coupon expires. If for example the coupon is set to expire on 12/31, at 12:01am eastern time on 12/31 the coupon will become invalid.
  • The coupon code must be entered by the customer at the time of checkout on the "My Cart" page. Failure to do so does not entitle the customer to a refund of the coupon discount amount after the sale. We cannot retro-actively apply coupon discounts for orders already placed.
  • All coupon codes issued are non-negotiable.
  • Unless specifically noted on the coupon, coupons are valid for one use per customer.
  • We reserve the right to cancel or reject any order if in our opinion the coupon used was unauthorized, ineligible, obtained illegally or altered in any way.
  • Unless otherwise noted only one coupon can be used per order.
  • Discount coupons may not be used on orders which have already been discounted (e.g. wholesale orders).
  • The coupons we issue can only be used for online purchases made on this website. If you have a question about our coupon policy or have identified a possible problem with a coupon code attributed to us, please contact us with specifics. We will respond promptly.
Questions?
Please let us know if you have any questions, concerns or comments.
You can contact us at info@cabinetgiant.com